Return Policy & Return Policy Order Cancellation

Return & Order Cancellation Policy

Thank you for shopping at our online store! Below is our return policy for purchases made in Cyprus, which comply with European Union legislation. Please read our terms carefully:

1. Right of Cancellation and Return of Goods

  1. You have the right to cancel your order and return the goods within 14 days from the date of receipt, under the following terms.
  2. The conditions for cancellation and return of goods are as follows:
    • The goods must be returned in excellent condition, unused, and with all provided accessories.
    • You must provide the purchase receipt or your order number.
  3. The cost of returning goods is the responsibility of the customer, unless the reason for the return is due to our mistake or a defective product. In this case, we are responsible for covering the return costs.

Goods Return Procedure:

  1. Contact us via the contact details provided on our website to inform us about the return of the product.

  2. Provide the necessary information, such as the order number, product description, and reason for the return.

  3. After confirming the return request, you will receive instructions for the return process.

  4. Return the product to the address provided, following the instructions given to you.

  5. After receiving and inspecting the returned product, we will evaluate the return accordingly.

  6. If the return is accepted, you will have the option to choose between two options:

    1. Product Replacement: We will provide a corresponding product with the same specifications and characteristics. The shipment of the new product will be free of charge for you.
    2. Refund: The full amount paid for the product will be refunded, including the initial shipping costs, using the same payment method used during the purchase.

Note that processing the return and refund or sending the replacement product will be done within a reasonable timeframe after receiving and inspecting the returned product.

7. Additional Return Terms:

7.1 Returns of products are accepted within 14 days from the date of receipt, in accordance with Cypriot and European legislation.

7.2 Products must be returned in their original condition and packaging.

7.3 Returns are not accepted from companies.

7.4 Returns are not accepted for custom-made products and wood products.

7.5 Returns are not accepted for products that have been assembled.

Cancellation and Returns: Purchases made by companies cannot be canceled or returned. Therefore, please ensure that the orders you place are final and meet your company's needs.

For any questions or clarifications regarding our return policy, do not hesitate to contact us. We are here to help and provide you with the necessary information.

You can contact us through the following methods:

We will be happy to assist you and answer any questions or concerns you may have regarding product returns. Customer satisfaction is our top priority, and we will do our best to meet your needs.

Thank you for your trust and support in our online store!